Customer service operations
Epkora connects conversations, tickets, knowledge, AMI, workflows, and service reporting on one customer record.
Live Chat · Maya Chen
AMI
Billing intent understood
Knowledge
Duplicate charge article found
Priority
High priority applied
Workflow
Routed to Billing team
Live Chat
Active conversation
Support Tickets
High priority
AMI
Suggestion ready
Knowledge Base
Article attached
Workflows
Billing team assigned
SLA
4-hour policy active
Analytics
Resolution recorded
Schedules
Agent available
One operating system
Eight connected surfaces share the request, customer, owner, policy, and outcome—so context never has to be copied between tools.
Intelligence layer
Drafts from the request, customer history, and your published knowledge—while the agent stays in control.
Request context
Maya Chen
Duplicate charge on order #4821
I found the duplicate authorization. I can confirm the second charge will be released automatically.
Knowledge source
Duplicate card authorizations
Process layer
Turn triggers, conditions, routing, SLAs, and follow-up into a process the service team can see.
Conversation
Move every conversation through a clear service state.
Maya Chen
Duplicate charge
Eli Walker
Change delivery
Nora Blake
Account access
Owen James
Invoice copy
Sofia Diaz
Trial question
System of record
Keep ownership, priority, status, and SLA on the request.
Duplicate card charge
Maya Chen · Live chat
Answers
Publish trusted answers and bring them into the agent's work.
Suggested for this request
Shared history
Watch the request change as people and automations act.
Customer replied
Service reporting
Read performance from the records the team already uses.
Service overview
Last 7 days
First response
8m
Resolution
3.2h
Open tickets
27
SLA compliance
94%
Workforce
Route work with shifts, presence, and current load in view.
R. Patel
2 active
M. Kim
4 active
J. Allen
0 active
Unified workspace
Conversation, ownership, customer context, knowledge, workflow history, and service policy remain visible as one request moves through the desk.
Agents work from a shared operating view instead of opening a different product for every part of the answer.
TKT-4821 · Live Chat
Add the expected release window and ask the customer to reply if the pending charge remains.
AMI · Intelligence in context
AMI reads the active request, searches the knowledge base, detects intent, suggests priority, summarizes history, and drafts for a person to review.
Evidence used
Duplicate charge · Order #4821
Maya Chen · Professional
Duplicate card authorizations
Billing · 4-hour response
Hi Maya — I found the duplicate authorization on order #4821. The second charge is pending release and should leave your statement automatically. If it remains after the release window, reply here and the billing team will investigate.
Intent
Billing question
Priority
High · suggested
Workflows · Process in motion
Build the path from incoming request to resolution with triggers, checks, routing, waits, SLA rules, messages, and AMI steps your team can follow.
Duplicate payment workflow
Published · Billing operations
Refund request
Customer starts in Live Chat
Detect billing intent
AMI classifies the request
Apply High priority
Impact and context checked
Route to Billing
Available team member selected
Start 4-hour SLA
First-response clock begins
Notify manager
Runs if 75% of SLA elapses
Record resolution
Customer and reporting update
ἐπικουρία
The origin of the name
Epkora is inspired by the Ancient Greek wordepikouria. It is a modern name shaped by that idea—not a literal transliteration or translation.
Language
Ancient Greek
Idea
Practical support
Expression
ἐπικουρία
Modern name
Epkora
Pricing preview
Plan pricing is being finalized. The current packages show how the platform scales without inventing a number before it is ready.
A single support team getting every request onto one record.
Pricing on request
A desk running a real process, with AMI in the loop and its own domain.
Pricing on request
Multiple workspaces, larger teams, and stricter access requirements.
Pricing on request
Bring the desk together
Start with the conversations you already have and give every team one place to move them forward.